FAQ
 She is quite right – a child should not be placed on a soft surface as his body will “sink” into it. However on a flat, hard surface a baby cannot lie in a cradled posture which reminds him of his mother’s womb and reassures him. The Cocoonababy® nest is neither soft, flat, nor hard: it is designed in such a way that its base is firm yet its surface soft. This ergonomic design has many advantages: it keeps baby on his back but cradles him, allows him to move his arms and head freely and to interact with those around him. This is perfect - This means that the special fabric covering the foam has moulded itself to the shape of the foam. Your baby is really in his nest! The Cocoonababy® nest includes a Tummy Band which, thanks to its special design, does not restrict the child’s movements. It reassures parents worried that their child might roll out of the nest. It calms the child as would the light pressure of your hand on his tummy or swaddling him. It has been validated by the medical profession. When we say that a child can move in the nest we mean that he can turn his head and move his arms allowing him to discover his hands. However, during the first months of his life he is unable to roll onto his side or turn over in the nest. A newborn baby sleeps most of the time – apart from when you are feeding, changing and bathing him. Thanks to its shape and the materials used to make it, Cocoonababy® nest is the only product which can be used day and night for the first months. The posture adopted by your child in the nest has been studied in depth by medical specialists and is the best one for your baby’s comfort and development. Cocoonababy® nest reassures and comforts your baby, gives him the freedom of movement which encourages his eye-hand development, and allows him to interact with those around him when he is not asleep. However, when baby is awake, take him out of the Cocoonababy® nest. Play with him, carry him in your arms or in a carrier, put him in a playpen, lie him on his tummy on a playmat (under adult supervision). There is no risk of this happening so long as you follow the Instructions for use closely and stop using the nest as soon as your child starts trying to change position in the nest. A child is physically incapable of getting out of the nest alone before 3-4 months. In the womb a baby can touch his face and even suck his thumb. If he is on his back on a flat, hard surface a newborn’s arms will lie on either side of his head in a “3 branch candlestick “posture. He can’t touch his face as he hasn’t the strength to move his arms upwards – some say that in this posture babies suffer from "separation anxiety" as they are lying in a space too big for them and they lose their bearings. In the Cocoonababy® nest baby can touch his face, mouth and body thereby feeling the limits of his own body. This is not true. The Cocoonababy® nest is not made in visco-elastic foam. It is made from two different kinds of foam, one used for reactivity, the other for comfort. The products made in visco-elastic foam maintain the child in the position in which he is placed on them and are therefore to be avoided until the child has gained his own motor skills (around 4-5 months). The Cocoonababy® nest produces the opposite effect: it helps the child move his head and arms at an early stage thus gaining motor skills. No because a carrycot is not deep enough. The sides of the cot or the cradle should be at least 20cms higher than the top of the nest (in conformity with the safety regulations and bedding standard). Yes, he can– however, choose a small size (65cms maximum) suitable for a baby up to 4 months. A bigger size would be too bulky. You can also put baby in the Cocobag™ swaddle bag, specifically designed for the use in the Cocoonababy® nest. It is normal that lying in a cradled position your baby will feel warmer than if he is lying flat on his back. Imagine if you yourself were to sit curled up in an armchair, as opposed to sitting on a straight backed chair with nothing around you. Just put less clothes or covers on him and by touching the nape of his neck you will be able to establish if he is too warm or not. No they are not the same. The products which are filled with small polystyrene beads maintain the child in the position in which he is placed (just like ‘memory foam’). The effect they have is totally opposite to the advantages procured by the Cocoonababy® nest. Yes, it is possible to swaddle your child in the Cocoonababy® nest. However, a child which starts life in the nest will most probably not need to be swaddled: in fact, the semi-foetal, cradled posture which his body adopts in the nest will help the child to feel secure, prevent him suffering from startle/Moro Reflex (sudden, uncontrolled arm movements) and reduce the chances of his suffering from gastric reflux. It will help him sleep better too. If you have a big baby, when he gets to 4 months old he may be longer than the nest – but this is not a problem. Simply remove the wedge and allow your baby’s legs to rest on the bottom edge of the nest with his feet over the end. What is important is that at all times baby must not be able to push against anything with his feet and put himself into a hyper-extended posture. Support/feeding cushions are generally filled with polystyrene beads. If you place your child in the centre of the cushion it will effectively make him feel cradled or “contained” in a small space but he will automatically remain in that posture - which will not necessarily be the right one. Leaving him lying in an incorrect posture for a few hours during the day or during the night is not recommended. Products made from beads can sag so parental surveillance is essential at all times. There is no substitute for the Cocoonababy® nest which has evolved through years of medical observation. You could put the nest onto a play mat with a toy bar on it or put him in his cot with a mobile to look at - but ensure that the toys are level with his feet and not directly above his head. Contrary to usual practice, it is very important that a child lying on his back should have his gaze drawn towards his feet to encourage him to adopt a cradled posture. If his gaze is drawn above his head this encourages a hyper extended posture which is detrimental to his comfort and development. When lying in the nest, baby will also be able to watch the other family members – and he will be happy to participate in what is going on around him. Please contact your local stockist for precise information. Outwith France, the Attach brackets are, in most cases, sold separately from the stroller. Please order them from your local Red Castle stockist. Yes, if your Attach brackets have two holes. The early model of Attach brackets only had one hole and were not compatible with the car seat. Spare parts are still available but in a limited number only. For further information, please contact your local stockist who will contact our After Sales department. Depending on the model, our strollers are designed to bear a maximum weight of 15 kgs (33 lbs). We do not recommend the use of buggy boards as they may unbalance the stroller or damage the stroller chassis. For these reasons, the use of buggy boards makes the stroller guarantee invalid. Tyres which wear out very quickly:The fact that your tyres wear out is normal, as it would be with bike tyres, especially if you stroller is well used. To slow down their wear and tear, we recommend that you do not overload your stroller and that you regularly check the tyre pressure. Tyres which burst often:When walking on rough, stony ground or in the countryside, watch out for thorny bushes. Tyres which go flat:If you get a flat tyre, remove the inner tube and repair it with a patch (like a bike tyre), or change the inner tube completely (included in the maintenance kit). Tyres which go flat again very quickly:A sharp object, for example, the tip of a thorn, is probably stuck in the tube. To get the best use of your stroller, check that all 3 tyres are at the same pressure (please refer to the stroller manual). From your local stockist or in a bike shop.
On the chassis and on label sewn on the rear of the stroller seatback. Whichever model of stroller your own; it should be regularly checked and maintained:
Please return to the stockist where you bought your stroller who will contact our After Sales service. You must provide your sales receipt in order for the guarantee to be effective (outwith France, please contact your local stockist with regards to the guarantee for your stroller or other Red Castle products). The carrycot is compatible with the following Red Castle strollers: • Citylink™ 2 Please contact your local stockist for precise information. On the rear of the car seat, on the orange sticker (below the safety standard number). Outwith France, (depending on the year of manufacture) the attach brackets for the RC 2 car seat are included with our 3 wheel strollers (Whizz® / Whizz® GL /Shop’n Jogg™ II). For our 4-wheel strollers (CityLink™ 2/Luxos®) they are available separately. All our attach brackets are available separately. Please order them from you local Red Castle stockist.
Important: Read the car seat Instruction manual carefully from beginning to end as well as the car manual for the car in which you are installing the car seat. With the main objective of protecting the child, many different points of view have been given in reply to this question. You should not use the car seat for a very lengthy period of time as babies should not remain in the same position for too long. To do so could possibly lead to future back problems. This also applies to baby carriers or other products in which baby is seated or suspended in a fixed position. Your child should be able to move freely as often as possible, your interaction with him and the attention you give him being important stimulation for him.
It may happen that the length of the car seat belts as defined in the ECE 16 regulations are not respected by some automobile manufacturers. For this reason, the car seat belt goes under the shell of our car seats, thus using less length than were it to go over the car seat. When the car seat is installed on the front passenger seat (Warning: respect closely the safety instructions concerning Airbags), make sure that the front passenger seat is as far back as possible. In this way, the seat belt will be longer. The RC 2 car seat can be attached to an Isofix base or on a non-Isofix, both of which are sold separately. This enables the car seat to be installed more quickly and easily in the car. For more information, refer to the RC 2 car seat.
The car seat and the harness can be cleaned with warm soapy water. Please contact the stockist where you purchased the car seat. He or she will contact our after sales service directly. In order to benefit from your guarantee, (see chapter guarantee/after sales service) your must product the original sales receipt. Yes, the Red Castle/Recaro car seat is compatible with the Isofix base for Red Castle/Recaro car seat.
Yes, outwith France, the attach brackets for securing the Red Castle/Recaro car seat on the CityLink™ 2 stroller are sold separately. - All defective manufactured parts and defective workmanship. It is not valid under the following circumstances: -Failure to present proof of purchase bearing the purchase date receipt or warranty dated and stamped by the retailer). -For any defects resulting from negligence or from any use not conforming to the user manual instructions. -As a result of any use other than that for which it is intended, as described in the user manual. -As a result of modifications made to the stroller by the purchaser (chassis, textiles, …), including the use of buggy boards. -Concerning strollers, the warranty does not cover consumable parts (in particular inner tubes and tyres) whose wear and tear are subject to the owner’s use, in particular with reference to punctures. -Damage due to overloading, (exceeding the maximum child’s weight and overloading the compartments), due to an impact or through lack of maintenance. (Systematically rinse all parts of the stroller which come into contact with salt and sand in order to avoid the risk of rust on screws, bolts, springs etc…). - For any defects resulting from an accident or caused by public transport (plane, train, bus, subway…). - Following repairs made by a third party. -For any deformations sustained by the product textiles and/or the chassis (wheels and/or broken, twisted axles), due to impact or if the product has come into strong collision with an obstacle (for example: sidewalks, heavy doors of a store). -As a result of damage, discolouring or degradation of the textiles due to washing or to over exposure to sun or rain/bad weather. (Regular use of textile parts as well as prolonged exposure to the sun will result in normal wear of product colours). The warranty is valid for a period of 12 or 24 consecutive months, depending on the product. The textile parts of strollers, car seats or carrycots are guaranteed 6 consecutive months (except for tyres and inner tubes). These products must be regularly maintained in compliance with the instructions given in the user manual. The warranty applies to the first end-user only and is not transferable. The warranty is effective from the date of purchase. In the event of a claim, the product should be returned to the retailer accompanied by the original proof of purchase and/or the completed manufacturer’s warranty. The retailer will contact the after sales service and he will then inform you as to the correct procedure. VERY IMPORTANT: Never return defective products to us directly, they will not be covered by the warranty. Always contact the retailer in the country of purchase. The Isofix system enables the secure installation of the child car seat in the vehicle by means of a solid connection between the child car seat and the vehicle at standardised anchoring points which form an integral part of the vehicle’s chassis. There are currently three types of approved Isofix systems: • Universally approved: Applies, in vehicles equipped with the Isofix system, to group 1 car seats installed facing the road with the mandatory use of a third Isofix Top tether anchorage point (2 anchorage points on the car seat + 1 in the car boot via the Top tether located on the seat back). What are the advantages of the Isofix system? Yes, you can install the Red Castle / Recaro car seat or the RC 2 car seat directly in your vehicle with the vehicle’s 3-point belt, as described in the product’s Instructions for use. |